Connecting to Tasks

This feature is the essence of Makkuro and sits between its two main parts: the Help Center and the Issue tracking. It allows you to connect a conversation to a task, which will be created in the issue tracking system. This way, you can keep track of the conversation and the task in one place without having to:

• Switch between the two systems.
• Pay for two systems and manage seats and access.
• Potentially integrate between these two systems.

You can connect conversations to tasks from the sidebar of each conversation by clicking on each of the two buttons:

• "Create a new Task", which will create a new task and automatically connect it to the conversation.
• "Manage Connected Tasks", which will bring up a modal that will allow you to manage the connected conversations.

Being able to keep track of how much a user's request is close to being fullfilled, right from the source, is a powerful feature but you also get to utilize an equally powerful functionality: the ability to order by conversations in the issue tracking system. Go to the next step to see more.